Frequently Asked Questions
Straight answers about quotes, coverage, and what we will and won't do.
100 questions answered
All questions
Call or text for a quote. Dispatch confirms your quote before sending help.
Yes. MR RESCUE provides mobile roadside assistance 24/7, including holidays. Battery replacement is by appointment with a customer-supplied battery.
Cars, SUVs, minivans and light-duty pickups. We don't service semi trucks, tractor-trailers, buses, RVs, motorhomes or motorcycles.
No. We do not tow, winch, recover, or transport vehicles. We go to the customer for mobile roadside assistance.
No. Our lockout service is vehicle entry only when a working key is locked inside. For lost keys or key programming, contact an automotive locksmith or dealership.
Call or text dispatch at (267) 249-5891 with your location and service needed. The AI receptionist (backup line) is available at (267) 612-4049.
No. MR RESCUE is not affiliated with AAA or any motor club. Unlike annual membership programs, we charge per service call. You pay only for the service call you actually need.
Payment is collected at the time of service. Call ahead if you need to confirm which methods are currently accepted for your job.
Response time depends on your location and current job load — call for a real-time estimate. We will never promise an arrival window we can't honor.
Valid photo ID, proof that you own the vehicle or are authorized to access it, and the year, make, and model. Some newer or luxury vehicles require confirmation before dispatch, and we check authorization on scene before opening any vehicle.
Call or text for a quote
No — coverage there is partial and sits at the outer edge of our area. Call us with your exact location and we'll tell you honestly whether we can reach you before anything is dispatched.
No. Chester County, Delaware County, Philadelphia, and Bucks County are all covered the same way, plus King of Prussia and the parts of Berks and Lancaster counties we reach. Every job is quoted on the phone before we dispatch.
Yes. Philadelphia is a standard service area. Call or text for a quote We handle those services on light-duty passenger vehicles throughout the city.
Yes. McCullers Road Rescue LLC operates 24 hours a day, 7 days a week, every day of the year. Call or text dispatch for 24/7 roadside assistance, including holidays. Our AI receptionist (backup line) can also capture your request. Call (267) 249-5891.
Call for a quote. You get the number before we dispatch.
Your exact location (address, cross streets, mile marker, or garage level), the year, make, model, and color of your vehicle, the service needed, situation notes, and whether you prefer text/SMS or a phone call. The AI receptionist also asks for SMS consent if you choose text updates.
Usually yes, as long as our vehicle can reach you and the property allows service. Tell us the garage name and level when you call so we can confirm access before dispatching.
No. We are a roadside assistance company. Lockout service is non-damaging vehicle entry only when a working key is locked inside. We do not make, cut, duplicate, or program keys or key fobs, and we do not work on homes, safes, or commercial property.
No. Passenger cars, SUVs, crossovers, minivans, pickup trucks, and most light-duty vehicles only. We do not service motorcycles, RVs, motorhomes, or buses.
No. MR RESCUE is not affiliated with AAA or any motor club. Unlike annual membership programs, we charge per service call.
McCullers Road Rescue LLC is a veteran-owned business founded and run by Samuel McCullers, based in Coatesville, PA.
Chester County is a standard service area. Call or text for a quote Call for a quote. You get the exact number during call intake before we dispatch.
Philadelphia is a standard service area. Call or text for a quote Garage jobs, permit-parking blocks, and tight streets are routine for us — just tell us the level or nearest cross street when you call.
Delaware County is a standard service area covering Media, Springfield, Havertown, Broomall, Upper Darby, Drexel Hill, Aston, Ridley Park, Brookhaven, Newtown Square, and Chester. Call or text for a quote
Call or text dispatch for a quote for your specific service and location. The quote is confirmed before dispatch.
A quote is for a service call on one vehicle. If you need a second service on the same visit, tell us during call intake and we will quote the whole job up front rather than adding surprises on scene.
Our quotes confirmed before dispatch are the same around the clock. Final quotes depends on distance, the vehicle, and the service — never on the hour of the day.
After. Payment is collected on scene once the work is complete. You will already know the quoted price, because we give it to you before dispatch.
We do not charge for work we cannot complete. If we arrive and the job turns out to be outside what we can safely do, we tell you on scene and point you to the right provider.
Many drivers submit our service receipt to their insurer or motor club for reimbursement. We provide a receipt for every call; whether it is reimbursed is between you and your provider.
Ask when you call. We are a veteran-owned business and we would rather have that conversation directly than post a blanket promise we cannot honor on every job.
The quote we give you before dispatch is what we expect to charge for the job as you described it. If the situation on scene turns out to be different from the description, we stop and re-quote before doing the work.
Call or text for a quote
Response time depends on your location and current job load — call for a real-time estimate. We give you a realistic estimate during call intake for your specific location rather than a marketing promise.
Yes. Call or text dispatch for 24/7 roadside assistance, including holidays. Our AI receptionist (backup line) can also capture your request. Dispatch follow-up is available 24 hours a day, including the middle of the night. Call (267) 249-5891 at any hour.
Stay with your vehicle if you are somewhere safe. If you are on a highway shoulder or in a travel lane, get out on the side away from traffic, stand behind the guardrail or well off the roadway, and turn on your hazard lights.
Call 911 first for any crash, injury, fire, or vehicle blocking live traffic. Call us for a non-emergency breakdown: a dead battery, flat tire, lockout, or empty tank.
Call and ask. We prioritize live breakdowns, but for non-urgent work like a customer-supplied battery swap we can often plan a window that suits you.
The AI receptionist asks whether you prefer text/SMS or a phone call and requests SMS consent if you choose text updates. We stay reachable at the same number throughout.
For lockouts, yes — we verify ID and proof of ownership on scene. For other services someone authorized should be present so we can confirm the work and take payment.
Share a dropped pin, a mile marker, an exit number, a garage name and level, or the nearest cross street. Accurate location details are the single biggest factor in how fast we reach you.
Yes, when we can position safely. Tell us the highway, direction of travel, and nearest exit or mile marker, and whether you are on the shoulder or in a lot off the highway.
We run in rain, snow, and cold — those are our busiest nights. Severe conditions can slow the drive, and we will tell you honestly what that means for your call before dispatch.
Once we are on scene, most jump starts are done in about 10 to 20 minutes, including checking your terminals and confirming the vehicle stays running.
Interior lights can glow on a battery too weak to turn the starter. A slow crank or a rapid clicking sound usually points to the battery; a single loud click with full-strength lights more often points to the starter.
If the vehicle starts on a jump and then dies shortly after the cables come off, the charging system — usually the alternator — is the likely culprit. If it runs fine after a jump but is dead again the next morning, the battery is more likely.
Most 12V starting batteries last roughly three to five years. Short trips, extreme heat, and long periods of sitting all shorten that.
Slow cranking, dimming headlights at idle, dashboard warning lights, needing a jump more than once in a season, and corrosion built up on the terminals.
Cold does not usually kill a healthy battery, but it exposes a weak one. A battery near the end of its life often fails on the first hard freeze because cold reduces available cranking power while thickened oil demands more of it.
Yes, as long as our vehicle fits the clearance and the property allows service. Give us the garage name and level when you call so we can confirm access before dispatching.
Done correctly, yes. We use a professional-grade portable jump pack instead of running long cables from another vehicle, which keeps voltage controlled and reduces risk to sensitive electronics.
Yes, on light-duty diesel pickups. We carry professional jump packs sized for larger 12V systems. We do not service semi-trucks or tractor-trailers.
Plan on at least 20 to 30 minutes of continuous driving, preferably at highway speed, to put meaningful charge back into the battery. Short stop-and-go trips will not do it.
We check the obvious indicators on scene — terminal condition, whether the vehicle holds a charge after the jump, and how it behaves at idle — and tell you plainly what we see. A full diagnostic belongs at a shop.
Your owner's manual or the label on the old battery lists the group size and terminal layout. Buy that exact group size and we will install it, starting at $Call for a quote.
Yes. Interior lights, a door left ajar, a trunk light, or a dash cam wired to constant power can flatten a healthy battery overnight. A jump usually solves it, but the underlying draw needs attention.
Yes. We change tires on cars, SUVs, crossovers, minivans, and light-duty pickups using proper jacking points and a torque wrench.
We can only install a spare you already have. Many newer vehicles ship with a sealant kit instead of a spare — tell us before dispatch so we do not roll on a job we cannot finish.
No. We install spares. We do not patch, plug, or mount new tires.
No. We are a mobile roadside service, not a tire shop. We get you onto a road-legal spare so you can reach a tire shop safely.
Most compact temporary spares are rated for about 50 mph and roughly 70 miles. Treat it as a bridge to a tire shop, not a repair.
Hold the wheel firmly with both hands, ease off the accelerator without slamming the brakes, let the vehicle slow gradually, and steer to the shoulder or the nearest safe pull-off before stopping.
It is the most dangerous roadside job there is. When traffic is heavy or the shoulder is narrow, the safest move is to stay out of the vehicle on the far side from traffic and let a professional with proper positioning handle it.
A TPMS warning usually means at least one tire is meaningfully underinflated even if it looks normal. Check pressures before driving far; a slow leak often turns into a roadside flat.
Yes. A flat, level lot is actually the ideal place to install a spare safely, and much of our tire work happens exactly there.
Road debris punctures, potholes damaging the sidewall or bead, valve stem failure, and chronic underinflation that overheats the tire are the four we see most often.
Sometimes. We use non-marring entry tools designed for passenger vehicles, but some newer and luxury models require extra confirmation before dispatch. Describe your year, make, and model when you call and we will tell you honestly whether it is one we can safely open.
Our tools and technique are chosen specifically to avoid damage to the door, glass, and weather seal. If we judge that a vehicle cannot be opened safely, we stop and tell you rather than force it.
Sometimes we can help through the cabin, depending on the vehicle. Call and describe the situation and we will tell you before dispatching whether it is workable.
Lockout service opens a locked vehicle when a working key is present but inaccessible. If the key is lost or no longer works, contact an automotive locksmith or dealership; MR RESCUE does not make or program keys or key fobs.
Call 911 immediately. A person or animal locked inside a vehicle is an emergency and needs the fastest possible response, not a scheduled service call.
Valid photo ID plus proof you own the vehicle or are authorized to access it — registration, insurance card, or comparable documentation. We check every time, without exception.
Usually, with the rental agreement and your photo ID showing you are the authorized driver. Have both ready when we arrive.
No. We are vehicle roadside assistance only. We do not service residential or commercial locks.
Yes, for lockouts, tire changes, and the 12V accessory battery that most EVs and hybrids still use. We do not service high-voltage traction packs and we do not provide mobile EV charging.
Yes. Hybrids have a conventional 12V battery that fails just like any other, and we handle the same lockouts and tire work on them as on gasoline vehicles.
Passenger cars, SUVs, crossovers, minivans, pickup trucks, and most light-duty vehicles only. Light-duty work vans and pickups are included. Box trucks, semis, buses, and RVs are not.
No. We service passenger cars, SUVs, crossovers, minivans, and light-duty pickups only.
No. RVs, motorhomes, buses, semi-trucks, and tractor-trailers all require heavy-duty equipment we do not carry.
Reading is in our Berks County coverage. Coverage in Berks is partial, so call with your exact location and we will confirm honestly before dispatch.
Lancaster city is in our Lancaster County coverage. Because county coverage is partial, we verify your specific location during intake first.
Yes. King of Prussia is a served town for us — mall garages and office-park lots are routine work there. Every job is quoted on the phone before we dispatch.
Yes. West Chester is a standard service area and it is one of the boroughs closest to our Coatesville dispatch base. Call or text for a quote
Yes. We respond to PHL parking areas, the rental car facility, and the surrounding roads. Call or text for a quote
Roughly an hour out from our primary service area. That covers Chester, Delaware, Philadelphia, and Bucks counties, plus King of Prussia and parts of Berks and Lancaster. Every job is quoted on the phone before we dispatch.
Pennsylvania only. We cover Chester, Delaware, Philadelphia, and Bucks counties, plus King of Prussia and partial coverage in Berks and Lancaster counties. We do not travel outside Pennsylvania.
Call anyway. If we can reach you responsibly we will quote it; if we cannot, we will say so immediately instead of leaving you waiting on a truck that is not coming.
Yes. McCullers Road Rescue LLC is a veteran-owned business founded and operated by Samuel McCullers, based in Coatesville, PA, Pennsylvania.
Coatesville, PA, Pennsylvania. Our trucks start every day there, which is why Chester County is our fastest coverage.
Local. You call the MR RESCUE number directly, our AI receptionist captures the request, and it is submitted for dispatch follow-up. There is no national call center brokering your job.
Our Google Business Profile is the best place. Reviews from real service calls help other stranded drivers in southeastern Pennsylvania decide who to call.
We confirm the vehicle and technician details before arrival. If anything does not match what you were told, do not open your vehicle — call us back at the number you dialed.
For most drivers who need help once or twice a year, paying per call is cheaper than an annual membership. There is no fee, no subscription, and no waiting period — you pay only for the call you actually need.
Roadside assistance fixes the problem where the vehicle sits so you can drive away — jump start, spare tire, entry, battery. Towing moves a vehicle that cannot be made drivable. We do the former only.
A phone charger, a flashlight, a reflective vest or triangles, jumper cables or a jump pack, a tire pressure gauge, water, and a blanket in winter. Also confirm you actually have a usable spare and the tools to reach it.
Replace batteries around the four-year mark rather than waiting for a failure, check tire pressure monthly, refuel before the low-fuel light, and keep a spare key somewhere other than inside the car.
Yes. Every completed call gets a receipt showing the service performed and the amount paid, which you can submit to an insurer or employer if you need to.
Call and tell us what your fleet looks like. We handle light-duty work vans and pickups, and we would rather discuss a realistic arrangement directly than promise coverage we cannot staff.
Service is provided in English. If a call is easier for you in writing, text us your location and vehicle details and we will work it from there.
What We Don't Do
No towing. MR RESCUE does not provide towing. We are a mobile roadside assistance company: we come to your vehicle and fix the problem on site. We do not tow, winch, recover, or transport vehicles, and we do not service semi trucks, tractor-trailers, buses, RVs, motorhomes, or motorcycles. If your vehicle needs to be moved to a shop, you will need a licensed towing company.
We are a light-duty passenger vehicle specialist. We do not provide towing, winching, or heavy-duty recovery. We do not make, cut, duplicate, or program keys or key fobs, and we do not provide home, safe, or commercial locksmithing. We do not service semi-trucks, tractor-trailers, box trucks, buses, RVs, motorhomes, or motorcycles — including jump starts. If your vehicle is outside what we can safely service, we'll tell you on the call before dispatching.
Still unsure? See our Get a quote, service area, or call us to confirm whether your situation fits one of our four roadside services.
Business details
- Legal name
- McCullers Road Rescue LLC
- Brand name
- MR RESCUE
- Call or text dispatch
- (267) 249-5891
- AI receptionist (backup line)
- (267) 612-4049
- mrrescue267@icloud.com
- Based in
- Coatesville, PA
- Hours
- 24/7 including holidays; battery replacement by appointment
- Owner
- Samuel McCullers — U.S. Navy veteran
- Business type
- Mobile roadside assistance for light-duty passenger vehicles
- Services
- Jump starts, spare-tire installation, car lockout entry only, battery replacement by appointment (customer supplies battery)
- Standard service areas
- Chester County, Delaware County, Philadelphia — call for a quote
- Extended service areas
- Bucks County, King of Prussia, plus parts of Berks and Lancaster counties — call for a quote
- Battery replacement
- By appointment; customer supplies the battery. Call or text for a quote.
- Towing
- MR RESCUE does not provide towing. We are a mobile roadside assistance company: we come to your vehicle and fix the problem on site. We do not tow, winch, recover, or transport vehicles, and we do not service semi trucks, tractor-trailers, buses, RVs, motorhomes, or motorcycles. If your vehicle needs to be moved to a shop, you will need a licensed towing company.
- Not offered
- Towing, winching, heavy-duty recovery, key making, cutting, duplication, key/fob programming, and service for motorcycles, RVs, motorhomes, or buses.
- Memberships
- MR RESCUE is not affiliated with AAA or any motor club. Unlike annual membership programs, we charge per service call.